Account Deletion

You can permanently delete your Travel from Your Couch account at any time. Account deletion is permanent and cannot be undone once completed.

Request your account deletion

Delete my account

You can also delete your account in the app:

1

Open the Travel from Your Couch app and log in.

2

Go to Profile.

3

Open Settings.

4

Select Delete account.

5

Follow the on-screen instructions to confirm your request.

What will be deleted

When your account is deleted, we will remove the following data associated with your account:

  • Your profile and account information

  • Personal data associated with your use of the app

  • Saved preferences and account settings linked to your profile

What may be retained

Please mind that we may retain certain information for a limited period when required by law or necessary for legitimate purposes such as legal compliance, security, fraud prevention or regulatory requirements.

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© 2026 Rivery Shop Ltd. All rights reserved.

Request account deletion

Please enter your email to request account deletion. We will send a code to your email for confirmation. Mind that deleting your account is immediate and permanent. It cannot be undone, and you will not be able to sign in again.

What is deleted

When your account is deleted, we will remove the following data associated with your account:
Your email address, password, name, profile photo and intro video, bio, city and spoken languages, your published Availability and Scheduling Mode, your notification preferences, and your Guide Verification details.

What is kept

Records that the people you dealt with rely on are kept, with your name and photo removed so they can no longer identify you: past Sessions, payments, Guide Payouts, Ratings, Disputes, and chat messages, together with the platform's own accounting. Wherever these still name you, they show only "Deleted account".nside of a div block.

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Confirm account deletion

Enter the code we sent to your email to confirm your account deletion. Mind that this action is immediate and permanent, you will not be able to sign in again.

Havent't received an email? Request code again.
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