Pick the address that fits what you need — it’ll get your message to the right people faster than a general inbox. We’ll get back to you within two business days.
travellers & guides
Bookings, payments, refunds, account problems, anything that went wrong in a session.
Become a guide
Tell us your city, the languages you speak, and one thing visitors always get wrong about the place.
Disputes are filed in the app, within 60 minutes of the session ending. That window exists because the guide's payout is released once it closes, and filing a dispute holds it.
Open the session in your history, choose Report a problem, and pick what happened: a connection problem, a guide who was rude or unprofessional, or a location that was not what was described. A person on our team reviews it and tells you the outcome. If the window has already closed, email support anyway — we would still rather know.